Why is your shop empty? When will your next update be?
The simplest answer is that I am sold out. I very rarely have designs left over after a shop restock. I try my best to keep my shop stocked with dragonkin, munchkin, Dawhgons and Snakes at least once a month. Updates are usually planned out and announced ahead of time on Instagram and Facebook. If You subscribe, I will send a newsletter out one week before an update or pre-order launch. You can even find a countdown for my next Update or Preorder on my Instagram under the highlight "Next Update." I do fairly large updates, but I do sell out quickly, sometimes in minutes. I always announce an update 3-5 days ahead of time with daily reminders on my instagram @bella.enchanted.studios
Do you ship internationally?
Yes, I do ship internationally. Shipping prices are based on the weight of the package averaging between $22-$36. Large or heavy sculptures can cost as much as $75 to ship internationally. . All international packages come with a tracking number and insurance. Please keep in mind that International Shipping is a long process and can take 4-8 weeks to reach you. I am NOT RESPONSIBLE for any import fees, Customs or taxes regulated by or calculated by your country as I have no way of knowing these fees.
Do You accept customs?
No. As of 2021 I have decided to no longer take customs. I know this can be upsetting for some. I do sincerely apologize, however, this is what's best for me as an artist and individual and appreciate your understanding. I do take preorders where you can sometimes pick options to make your order unique to you
I wanted a dragon in your shop and someone adopted it before me! can you make me the same dragon?
No, I am sorry, but the dragons available in my shop are first come first serve. All of my dragons are handmade and no two are identical. Sometimes, I make similar designs or recreate older designs. If you are having a hard time adopting a Dragonkin, I recommend trying to get a Pre-Order design
What kind of clay and materials do you use for your sculptures?
I use primarily Sculpey Premo and Coscaly over a aluminum and wire armature and glass cabochon eyes that I make myself. I use Solar Color dust, mica powders and Glitters to give my pieces a truly magical look. I enjoy incorporating crystals into my designs and other odds and ends to create truly one of a kind designs
If you have a dragonkin in your shop and I want it, but I can't afford it right now will you reserve it for me?
I'm Sorry, but no. All orders in my. shop are first come first serve.
If I send you picture's of someone else's work will you replicate it?
No. I may have the ability to replicate someones work, but I will not replicate another artist's work. That is considered intellectual theft and morally wrong. They, like myself, have worked hard to develop a style that is uniquely theirs. I don't like it when people copy my work and so I don't do it to others/
How do you price your items? Do You accept payment plans?
I price my figures based on several factors: Size, level of detail/ design, pose, materials and the number of hours it takes me to finish a piece. I try to price my pieces fairly and at an affordable rate while compensating myself fairly for the time and care I put into them. You can view my basic price page for an idea of how I price my pieces.
I received my Dragonkin today and it was damaged upon delivery, what should I do?
1.DON'T PANIC! I will do everything I can to make it right. I package my sculptures very carefully, but some elements are out of my control Once the post office has them, but I will do what I can to fix the issue!
2. Contact me right away (within 24 hours of receiving your sculpture) and send me some pictures. You can message me on any platform (instagram, facebook, Cherubella.email@example.com or through the chat feature on my website. I will respond within 24-48 hours. I will guide you in the next steps you should take. It doesn't happen very often, but when it does its usually a very simple fix. If its anything major and you don't feel you can fix it I will pay you to ship it back to me. You will have to supply me with a receipt of delivery for a refund.
3. The right attitude goes a long way and so too does a little bit of Super glue. I recommend scotch brand or E6000. If your sculpture is damaged and you can't fix it but I can I will pay for you to ship it back to me. If it is severely damaged to where it can not be fixed by you or me I will gladly remake it for you at no cost to you. I am here to help you. Please rest assured I wont grow defensive or refuse to help you in any way I can.