Store Policy
Things You Need to Know
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
Shipping Policy
How We Do It
Each dragonkin is shipped in a sturdy corrugated box with the Enchanted Dragonkin Logo. They are wrapped in tiffany blue tissue paper and then surrounded by poly fill fluff for a soft yet safe flight to you! Each dragonkin comes with an adoption certificate that bears my signature, seal and their identification number. If I have tiny goodies in stock I will add a little thank you token
Returns and Refunds
The Small Print
I gladly accept returns, and cancellations
Contact me within: 1 day of delivery
Ship items back within: 5 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Privacy at Bella Enchanted Studio
I do not have access to your credit information. I will only use your shipping/ billing address, and contact information
To communicate with you about your order
To fulfill your order
For legal reasons (like paying taxes)
Satisfaction Guarantee at Bella Enchanted Studio
I Guarantee all my sculptures will meet, if not exceed, your expectations. If taken care of properly you will have a beautiful piece of art that will last you a life time. If you are not satisfied, for whatever reason please reach out to me and I will do everything in my power rectify the situation
