Pasadena, MD 21122, USA

©2018 by Bella Enchanted Studio. Proudly created with Wix.com

Store Policy

Things You Need to Know

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!

Shipping Policy

How We Do It

Each dragonkin is shipped in a sturdy corrugated box with the Enchanted Dragonkin Logo. They are wrapped in tiffany blue tissue paper and then surrounded by poly fill fluff for a soft yet safe flight to you! Each dragonkin comes with an adoption certificate that bears my signature, seal and their identification number. If I have tiny goodies in stock I will add a little thank you token

Returns and Refunds

The Small Print

I gladly accept returns, and cancellations

Contact me within: 1 day of delivery

Ship items back within: 5 days of delivery

Request a cancellation within: 24 hours of purchase

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy at Bella Enchanted Studio

I do not have access to your credit information. I will only use your shipping/ billing address, and contact information

  • To communicate with you about your order

  • To fulfill your order

  • For legal reasons (like paying taxes)

Satisfaction Guarantee at Bella Enchanted Studio

I Guarantee all my sculptures will meet, if not exceed, your expectations. If taken care of properly you will have a beautiful piece of art that will last you a life time. If you are not satisfied, for whatever reason please reach out to me and I will do everything in my power rectify the situation